We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your purchase for any reason, you can return it for a full refund — no questions asked.
This is in addition to your statutory rights under the Consumer Contracts Regulations 2013, which provide a 14-day cooling-off period for online purchases.
Email hello@zynq.store with your order number and reason for return. We'll respond within one business day.
We'll email you a free prepaid return label. Print it and attach it to your package.
Drop your parcel at any post office or collection point. Keep your receipt as proof of postage.
We'll process your refund within 2 business days of receiving your return. You'll see it back on your original payment method within 5–10 business days.
Items must be returned in their original, unused condition with all original packaging. We reserve the right to deduct from your refund if items are returned in a significantly different condition than sent.
If an item arrives damaged or faulty, we'll accept the return regardless of condition. Please include photos of the damage when contacting us.
We're happy to exchange items for a different colour or variant, subject to availability. Contact us the same way as a return and let us know which variant you'd like instead.
If your item arrives faulty or damaged, please contact us within 48 hours of delivery. We'll arrange a free return and send a replacement immediately — or issue a full refund, whichever you prefer.
Got a question about your return? Get in touch — we reply within one business day.